What we collect
Information you share with us
When you call or email us, you share the details you choose to share, such as your name, your town, and information about your furnace. That is how we understand your problem and arrange help. We do not collect information through an online form, because this site does not have one.
Like most websites, this site may receive basic technical information when you visit, such as the type of device and browser you use. This information is used to keep the site working and readable, not to identify individual visitors.
How it is used
How your information is handled
Information you share by phone or email is used to respond to you and to arrange furnace work. We do not sell your information, and we do not share it for marketing by other companies.
If a visit is arranged, the details needed for that visit are shared with the technician carrying it out, so they arrive prepared. Beyond that, your information stays with us.
Your choices
Control over your information
You can ask us what information we hold about you from your messages, and you can ask us to delete it. Email us using the address in the footer, and tell us which messages you mean, so we can find them.
This policy may change from time to time, and the current version is the one published on this page. If a change affects how we handle information you have already shared, we will note it here.